Frequently asked questions
In our help section you will find answers to frequently asked questions and more information about cashpresso.
We are glad to help you
Our customer support is available Monday to Friday from 09:00 to 17:00.
I already have a cashpresso account.
For questions about your account, please contact us directly from your cashpresso account. So we can help you as soon as possible. Just change to the “Contact” menu item in your cashpresso account.
I do not have a cashpresso account yet.
If you do not have an account yet, or you can not log in to your cashpresso account for any reason, use our contact form or send an e-mail to support@cashpresso.com. Please send us your customer number and a copy of your ID card – we have to make sure that you are you.
No customer service by phone
We currently do not offer customer service by telephone because we want to save you a lot of waiting loops and we can simply help you by e-mail.
Our support staff are well trained and answer your queries within a very short time.
Complaints Management
RBI, together with its subsidiaries, strives to provide competent solutions and excellent service for its customers. Our customers’ satisfaction is our highest priority. Feedback from our customers helps us understand their needs better and thereby improve our services and products.
Should we have failed in fully meeting your expectations or should you have reason to complain, we kindly ask you to contact your personal relationship manager or directly our complaints management by e-mail or mail. We do appreciate your constructive feedback and take it seriously.
Please provide the following information so that we can resolve your matter efficiently and quickly:
- Please state your full name and address.
- Please describe your matter in detail.
- Please attach copies of relevant documentation (e.g. statements of account).
- Should you have a suggestion regarding the solution of your matter, please let us know.
Complaints management will acknowledge the receipt of your request, as soon as your complaint has been registered, and you will receive an answer after having processed the it. Should the process take a bit longer, we will of course inform you about that as well as the current status of your issue.
Complaints Management: complaint@cashpresso.com
Postal address:
Raiffeisen Bank International AG
Complaints Management (713G)
Am Stadtpark 9
1030 Vienna